This document (together with all the documents mentioned herein) sets out the terms and conditions that apply to the purchase of products via this website (https://store.ie.edu) (the “Terms and Conditions”). By placing an order via this website, you (the “Customer”) agree to be bound by these Terms and Conditions.
These Terms and Conditions may be modified at any time, and you shall be bound by the Terms and Conditions that are in force at the time at which you use this website or make any order, unless we are obliged by law or by order of a government authority to make retroactive changes to our policies, Terms and Conditions or Privacy Statement, in which case any potential changes shall also affect the orders that you have made previously.
The items sold via this website are sold by Instituto de Empresa, S.L., a Spanish company with registered office at Paseo de la Castellana, 259 E, 28029, Madrid, Spain, with Tax Code (NIF) B-82334319 (“IE”), under the commercial brand name “ie Store”.


IE is authorised to cancel orders made via this website and inform the relevant authorities when such orders may be reasonably considered to be false or fraudulent.
In making an order via this website you declare that you are 18 years old and have the necessary legal capacity to enter into contracts.
The items offered via this website are only available for dispatch to countries that form part of the European Union.


To make an order you must follow the online purchasing procedure and click on “Authorise Payment”. Following this, you will receive an email confirming receipt of your order (“Confirmation of Order”). We will also inform you by email that the product is being sent (“Confirmation of Dispatch”).
If you detect an error in your details or your order after payment has been made, please contact our customer service line immediately by calling +34 91 568 97 00 or by sending an email to contact.store@ie.edu in order to correct the error.
All orders are subject to availability. If difficulties arise when supplying your products, or if the items are no longer in stock, we will refund any amount that you have paid.


Except in the event of unforeseen or extraordinary circumstances or cases of force majeure, we will send you the products listed in the Confirmation of Dispatch in one working day (for shipments inside Spain, excluding Canary Islands, Ceuta and Melilla), or within a maximum of 5 working days (for shipments inside European Union) or within a maximum of 15 days (for shipments outside the European Union) following the date of the Confirmation of Order. IE shall not be liable for any delay your order may suffer due to customs handling and/or attributable to the courier company.
For the purpose of these Terms and Conditions, it shall be understood that “delivery” has occurred or that your order has been “delivered” at the moment that you or a third party named by you acquires physical possession of the products, which shall be accredited by signing a receipt for the order at the agreed delivery address.
If it is not possible to deliver your order, we will contact you in order to arrange a date to be delivered again. If, despite this, it has been impossible to deliver the products on the arranged date, we will understand that you wish to withdraw from the contract and shall consider it to be terminated. As a consequence of the termination of the contract, we shall refund you for all payments received from you, except the delivery costs paid, within a maximum of 14 days from the date on which we understand the contract to be terminated.
In the event that you have chosen the in-store collection option, your order may be collected from the selected ie Store on Mondays and Thursdays, within a minimum time of 72 hours from the Order confirmation. The order may be collected by you or by a third party upon presentation of the order number that you will find in the Order Confirmation or the delivery note that was contained in the original package.
From the moment that the product is delivered, regardless of the method of delivery, you shall assume all risk associated with the product acquired, and IE shall only be liable for any fault displayed by the product. Ownership of the product shall be understood to be transferred when we receive payment in full of all the amounts owed in relation thereto, including delivery costs, or at the moment of delivery, if this takes place at a later time.


Prices on the website include VAT or the similar applicable tax in the European Union country in which the Customer receives the product, but they exclude delivery costs, which are calculated automatically during the payment procedure, before orders are finalised, based on the total weight of the order.
All taxes, duties, charges, fees, levies and other fiscal impositions which may at any time be charged or payable outside Spain (excluding Canary Islands, Ceuta and Melilla) in respect of the goods shall be borne and paid by you. Unfortunately, due to a number of factors such as currency, country of destination, size and weight of the parcel, we are not able to provide you with an estimation of these additional costs. We suggest that in case of doubt you contact your local customs office to know the current charges before placing your order.

You may pay using Visa, MasterCard, Maestro, JCB, Discover, American Express, Diner’s Club, UnionPay and Paypal. When you click on “Authorise Payment”, in addition to expressly agreeing to enter into the sales contract you are also confirming that the credit card is yours or that you have authorisation to use it. Credit cards are subject to checks and authorisation by the card issuer and, therefore, if the issuer in question fails to authorise payment we do not assume liability for any delay or failure to deliver, nor shall we be able to enter into any contract with you.
The delivery of items shall be understood to take place in the territory of the European Union state in which you receive the product.
You hereby expressly authorise us to issue an electronic invoice, though you may at any time inform us that you wish to receive a hard copy invoice, in which case we shall send you the invoice in this form.


6.1. Legal right to withdraw from the purchase
Exercising your right to withdraw
If you are entering into this contract as a consumer and end-user, you have the right to withdraw from the contract, without the need to provide any reasons, within a period of 14 calendar days from the moment that you or a named third party, other than the transporter, acquire physical possession of all the items in the order.
To exercise your right of withdrawal, you must send an email to contact.store@ie.edu informing us of your decision to withdraw from the contract in an unequivocal statement. You may also use the withdrawal form, though its use is not compulsory.

Consequences of withdrawal
You must return the product to us within a maximum of 14 calendar days from the date on which you inform us of your wish to withdraw from the contract.
The Customer shall be responsible for the cost of returning the order, which shall be sent to the following address:


c/ Velázquez 130

28006 Madrid


In the event that you do not wish to return the products in this way, you may return the product at any ie Store, in which case you must return the item in question together with the delivery note that was contained in the original package.
Any products that are to be returned must be returned in the same conditions as they were received, with all their original packaging, instructions and any other accompanying documents, where applicable. The Customer shall be solely liable for any reduction in the value of the items that results from any handling that is not required in order to establish the nature, characteristics and operation of the items.
After inspecting the item, we will notify you whether you are entitled to a refund for the amounts paid. Delivery costs shall only be refunded (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) when the right to withdraw is exercised within the legally permitted term and all the items making up the order in question are returned.
You shall not have the right to withdraw from the contract when the products acquired are personalised, or multimedia items and/or books without their original wrapping, and/or goods that are sealed for reasons of hygiene and have been unsealed following delivery.
Amounts shall be refunded through the same means of payment used for the payment of the order within a maximum of 14 days following the date on which you inform us of your wish to withdraw. However, we may retain your refund until we have received the goods, or until you have provided us with evidence of their return, whichever of these conditions is met first.
In case of withdrawal of an order shipped to any country outside the European Union, costs refund shall not include taxes, custom duties and intermediary fees paid by you.

6.2. Return of faulty products
If you enter into a contract as consumer and end-user, the products sold via this website are bound by a legal warranty of compliance in the terms set out in law for each type of product, and they are therefore covered for any non-compliance that becomes known within two years of the product’s delivery.
In cases in which you believe, at the time of the product’s delivery, that it does not comply with the conditions set out in the contract, you must inform us by email to contact.store@ie.edu and we shall reply within a reasonable time as to whether or not you are entitled to a refund or a replacement product (as applicable). Your refund or replacement item, as applicable, shall be provided within 14 days following the date on which we send you an email confirming your entitlement to a refund or replacement for the non-compliant product.
Any amounts paid for products that are returned as the result of a fault, where such a fault is found to exist, shall be refunded in full, including any delivery costs incurred in the delivery of the item and any costs incurred in returning the item to us. Refunds shall be made through the same means of payment used for the payment of the order.
All rights that apply under the legislation in force in relation to the defence of the consumer and end-user are reserved in all cases.


Contracts for the sale and purchase of products via this website shall be governed by Spanish law.
Any dispute that may arise or relate to such contracts shall be subject to the non-exclusive jurisdiction of the Courts and Tribunals of Spain. If you are entering into this contract as a consumer, nothing in this present clause shall affect the rights afforded to you as such under the legislation in force.

Standard form for withdrawal

(you only need to complete and submit this form if you wish to withdraw from the contract)

Send by email to contact.store@ie.edu

For the attention of Instituto de Empresa, S.L.
I hereby inform you that I wish to withdraw from the sale contract for the following item:

Order made on ___/___/____ and/or received on ___/___/____
Order number: ______________________
Customer name: ____________________________________________
Customer address: ________________________________________
Date: ___/___/____

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